Frequently Asked Questions

Our facility has PIN-gated access available 7 days a week from 7am to 7pm. You can enter and exit at any time during these hours using your personal PIN — no need to call ahead or wait for staff.

You do. Your unit is secured by a padlock that is yours alone — we never hold a copy. Big Box stocks quality padlocks if you need one, or you’re welcome to bring your own.

As often as you like during facility hours. Your PIN gives you unlimited entry and exit, as long as your account is current.

No. Access is included in your storage rate — there are no entry fees or per-visit charges.

Security is a priority at Big Box. Our Labrador facility features 20+ CCTV cameras, PIN-gated entry and exit, motion-triggered recording, and full perimeter fencing. You can ask our team for specifics when you visit.

Yes, we can accept deliveries. Please speak with our team about the conditions, instructions, and any paperwork required to ensure your delivery is handled correctly.

Yes — 100% ground floor. You can drive right up to your unit with no stairs, no lifts, and no delays. This makes loading and unloading significantly faster and easier.

No waiting for lifts, no navigating stairs with heavy furniture, and no shared loading docks. Direct drive-up access means you’re in and out faster — which can also save money if you’re paying for removalist time.

No. With our ground-level drive-up layout, your unit is directly accessible without sharing lifts or waiting in queues. Your PIN and padlock give you completely independent access.

Absolutely. Our facility is designed for direct drive-up access — pull up to your unit, load or unload, and go. Wide lanes accommodate trailers and larger vehicles too.

It often does. Faster, easier access can reduce the time your removalist spends at the facility — particularly if you’re paying by the hour. No lift waiting, no trolley queues.

You don’t have to, but we recommend it. A $15 holding deposit reserves your exact unit for up to one week — this amount is then applied to your account when you move in. Call us or get a quote online to secure your space today.

Yes — if the right unit is available, you can move in the same day. Give us a call on (07) 5537-6633 and we’ll check availability and get you set up straight away.

Pricing depends on the size of unit you need and the duration of storage. The best way to get an accurate price is to request a free quote or call us on (07) 5537-6633 — our team can give you a tailored figure in minutes.

All prices are inclusive of GST. Your quoted rate covers the unit itself — no hidden fees for access, PIN setup, or general use.

There is a one-off $15 cleaning and fumigation fee when you first move in. You’ll also need a padlock for your unit — we sell quality padlocks on-site, or you can bring your own.

Yes — we stock a full range of boxes, bubble wrap, tape, mattress covers, and more. Visit our Box Shop to see what’s available, or pick up what you need in-store.

We’re located at 207 Brisbane Road, Labrador, Gold Coast QLD 4215. Easy to find — just off the main Brisbane Road corridor, close to the Broadwater. See our location page for directions and a map.

Our blog covers everything from sizing tips to packing guides, vehicle storage advice, and more. It’s a great resource whether you’re new to storage or a long-term customer.

Most customers use a removal company, hire a truck, or organise friends and family. Once at the facility, we provide complimentary trolleys to make the move easier. You drive straight up to your unit — no long walks or lifts involved.

We don’t operate as a removal company, but we can recommend removalists we’ve worked with on the Gold Coast. Ask our team for a referral when you call or visit — we’re happy to point you in the right direction. See our recommended removalists page.

It depends on how much you’re storing. We have a unit sizes guide that shows what fits in each size, and a size estimator tool to help you figure it out. Not sure? Call us — our team can advise based on what you’re storing.

You can store almost anything that fits — furniture, boxes, equipment, vehicles, and more. You cannot store perishable food, flammable liquids, or illegal items. Canned and bottled goods are fine. If you’re unsure about a specific item, just ask us.

Yes. We offer secure vehicle storage for caravans, boats, jetskis, and trailers. Our facility has wide drive-in access and is located close to Gold Coast waterways. See our vehicle storage page for details.

Absolutely. We offer flexible short-term storage for students — great for storing furniture and appliances during semester breaks or when moving between accommodation. Our smaller units are popular with students and can be set up quickly with no fuss.

The minimum rental period is one month. Shorter arrangements may be possible at management’s discretion — just ask when you enquire.

As long as you need. There’s no upper limit on how long you can store. Your agreement automatically rolls over month-to-month until you choose to leave.

Your first month’s payment is due on or before your move-in day. Each subsequent month is payable in advance at the start of your new billing period.

We accept monthly payments as standard. You can also prepay multiple months in advance if you prefer. If you move out mid-month, you only pay for the time you’ve used — we don’t charge for unused days.

We accept cash, cheque, Visa, Mastercard, Amex, EFTPOS, and online bank transfer / direct debit. Ask our team about direct debit setup if you’d like payments to run automatically.

Yes. We’ll send you an invoice before each payment is due — by post or email, whichever you prefer.

If your account falls overdue, we’ll over-lock your unit and restrict access until payment is received. If the arrears continue, the storage agreement gives us the right to auction goods to recover outstanding amounts. We always try to contact customers first — please reach out if you’re having difficulties.

Yes. When you move in you’ll sign a Storage Agreement that outlines the terms and conditions of your rental. It’s a straightforward document — our team will walk you through it.

We ask for 30 days’ notice before vacating. You can leave sooner without notice, but unused days won’t be refunded. Giving 30 days’ notice ensures you don’t pay for time you don’t need.

Not automatically. Because you have exclusive use of your unit, insurance responsibility sits with you. We strongly recommend arranging cover through your home and contents insurer or a specialist storage insurance provider. Please check your policy covers goods in external storage.

No. We don’t sell or advise on insurance products. We recommend speaking with your existing insurer or a specialist broker to arrange appropriate coverage for your stored items.

Not at Big Box. Our storage units are ventilated to prevent moisture build-up — unlike sealed shipping containers that can trap humidity and cause mould. This is especially important in Queensland’s climate. If you’re storing timber furniture or fabric items, we also recommend wrapping them in breathable materials (not plastic) for extra protection.